Call Center Bull Shit
this morning I was interviewed by one of the biggest Call Center Company in the Philippines. I will not mention what... I arrived in the company @ 9:30 AM I think I was asked to fill up 2 forms and wait for an our for my examination. Its almost 11:00 AM when I was called to take my exam. It would take another 30 minutes before my exam started.
I find the exams very unappropriate for an entry level position in a call center company. Why? because for me selling ang communications skills can't be measured by those written or computerized exams. if you know what I mean?! I strongly suggest that they should conduct and interview first and after that the exam. You have to know the person first before wasting his or her time on waiting and taking the unpassable exam..... Shit!. They have to consider that they are not the only company that a single person is applying for. And hey, we don't have the whole year to dedicate ourselves looking for job. Try to be considerate don't consume our wholeday schedule.
Well after my exam, I have to waste another hour to wait for the result. To sum it up from the begining to the end I spend almost a hlf day worth of shit. Another thing I hate about my experience this day is that they are all fucking trying hard and snob.
You know what I failed hehehehehehe.
1 Comments:
I understand your frustration over the exams that are being given out to applicants in call centers. But, most of them are pretty accurate. Normally, they would start off with basic stuff like typing and listening skills. But, I agree that an interview should also be part of the communications assessment. I have some tips in my blog (www.callcenterscript.com) which might help.
4:25 AM
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